When the CEO of a troubled airline leads by example

I am not in favour of capping bonuses or salaries in companies. In a market economy, those have to be set by the companies, however outrageous they might sometimes seem.

But what about when a company is in financial trouble and even sometimes had to be bailed out by the states? Shouldn’t it be logical that the company showed some restrain?

Haruka Nishimatsu

I was very impressed by this CBS article about Haruka Nishimatsu, the CEO of Japan Airline who leads by example:

  • He knocked down his office walls so anyone can walk in to see him.
  • He buys his suits at a discount store, because “a boss who wears Armani puts himself at arm’s length from his people”.
  • He empowers his employees to make decisions, come up and implement ideas.
  • He goes and meets his employees, and even gives them a hand with their daily tasks, to “just find what is going on at the front line”.
  • He eats in the company cafeteria and anyone can approach him to discuss an idea they have.
  • When his company struggled and had to cut salaries to stay afloat, he showed the example by setting his at just $90,000; a pittance for someone who runs the world’s 10th largest airline and a lot less than any of the company’s pilots.


 

To me, Mr Nishimatsu is an example of what any decent person should do in times of hardship. And with such an attitude towards its staff and shareholders, I bet that people at Japan Airline feel good about working there and they respect their leader.

I am a firm believer that happy, motivated and committed employees are an essential ingredient for the success of a company!

My 10 top tips for entrepreneurs looking for venture capital #3

Here is the last part of my article series (tips 7 to 10) on what I have learned about looking for venture capital for a start-up:

7. Be open to different deals

You might have a straightforward deal in mind: x% of the company in return for X amount of investment.

Think again, especially for smaller companies, the deals can be structured in different ways. You might have to give more equity than you thought or let the investor appoint one of its “representatives” inside, not just on the board.

It might be that they want to impose their own Financial Director for example, or a COO. This might not have been what you expected, but before rejecting any offers outright, think about it: maybe the new person is worth it? Maybe it’s someone with experience your company is lacking of?

Understand that, especially for young companies, the VC will want to minimise their risk. A good way for them is to ask for a larger share of the company, but with a “clawback” scheme, where the VC gives you some equity back as you hit pre-defined milestones based on the results of the company (EBITDA, gross profit or other measures). Those schemes can be interesting as they will prove your motivation and belief in hitting targets to investors, and they will minimise the risks to the investors.

8. Can the Investor bring you more than just funding?

If you’re looking to get investment funding, it’s very likely that the thing you need most is money, but what more can an investor bring you?

When considering an offer, also look at the other things that an investor can bring you:
- do they have other companies in their portfolio that they can help you do business with as a client? A provider? A sales and marketing partner? Do they have a network that can help you achieve your goals?

Those “extras” can be as important as money and can help your success greatly, so don’t forget to put a value on those connections when considering a deal.

9. Prepare for a long slog

Securing an investment can be a long process, and the more money you’re asking, the longest this process will be.

If you’re looking to raise a few tens of thousands from an angel investor, the deal can be agreed and completed pretty quickly, but if you’re looking to raise a in the upper hundreds of thousands or millions from a VC firm, then to complete the deal can take a while! I don’t say that it is always the case, large deals ar sometimes been completed quickly but there’s a definite possibility that it will take long, so be aware of it!

Between starting your search, various presentation meetings to different people, internal discussions at the VC, discussions inside your company to mak decisions, negotiations, term sheet, getting lawyers to check the deal, due diligence, signature of the deal and release of the money… Things can take a very long time, so be aware of it and don’t think a deal is dead because it’s not going as quickly as you want!

10. Don’t be scared to walk away from a deal!

Getting an offer from an investor is not the Holy Grail, and you should not be scared to reject an offer and move on if you’re not happy and comfortable with it!

As an entrepreneur, you spend your days and nights thinking about your business, and getting investment shouldn’t be done at any costs as it has too much impact on you and your company. A good offer is one that works for everyone. If it’s not right for you, then it’s not good for the investor either. An investor wants you to be happy with the deal because they want you to be… MOTIVATED. If you don’t like the deal but still take it, you won’t be committed 100%, and your company won’t succeed as well, which is not good for you or your investor.

It’s really ok to reject a deal and it doesn’t mean that it won’t be possible to make another deal with the same investor at a different stage of the company!

Most importantly and finally, don’t give up if you’re struggling to find funding. Many companies have been very successful without ever taking a penny of external funding! Do you really need to grow quickly? Can you not go slowly and steadily, self-funding your growth and keep complte control of your company? I don’t have any definitive answers for you, it depends on your company’s situation, and no one knows it better than yourself.

Don’t hesitate to leave any comments with any thoughts or questions!

 


My 10 top tips for entrepreneurs looking for venture capital #2

Here is the following of last week’s list of top tips for entrepreneurs looking for venture capital. The rest will follow in a final post later this week.

Don’t hesitate to let me know if you agree, disagree or have any questions in the comments!

The first three tips were:

1. Do your homework first
2. Don’t just turn up with “a great idea”
3. Keep your first presentation short

Now for the next tips:

 

4. Ask for more money than you think you need

If you’re going to find investment, you have (well, I hope you have!) asserted how much money you need to raise to fund your plans.
When pitching to a VC, you should always ask for more money than what your calculations call for. You need to include some head room, as the best laid plans are always plans, and more than often, unexpected expenses turn up.

You are more likely to secure funding if you have built in headroom in what you’re asking, investors will be more confident in your ability to be a good partner if you prove that you understand risk management. I have heard that straight from the mouth of the partners of venture capital firms, who were very happy to see that we did build a 20-30% extra in what we thought needed to fund our plans.

5. Investors don’t just invest in future plans, they invest in people.

Investors want to know about your business, about your plans, but they first of all invest in people, and only then in your business plan.

Plans are just, well… plans. They will change and evolve with time, and that’s normal!

Most investors want to help fund your growth, but they don’t want to take operational control and run your business for you. Its not their job. They don’t want to know in details how you’re going to make something happen, they want you to convince them that you are the person to make things happen.

A good plan is important, it shows you’re thinking things through, that you’re not just moving in the dark on cheap assumptions; and without this, you won’t secure an investment. But your plan will change; and your capacity to adapt and react, to dodge curve-balls, to grab opportunities is what will make your company work. That’s what investors want to see in you to back you up.

6. Don’t be scared of previous failures

You might think that investors only back up entrepreneurs with a successful track record? Well, think again.

Of course, a track record of launching successful businesses is very positive and will be highly valued, but having previously failed at launching companies will not be seen as a negative if you can show that you have learned form it! To directly quote a venture capitalist I met: “I’m more than happy to invest in someone who has failed 2 or 3 times. Actually, I’m probably more likely to invest in someone like this because the way I see it: they have made their mistakes and won’t make them again!”

Never forget that most successful entrepreneurs have failed several times before making it, and that failures will not be seen as detrimental by investors as long as you can show that you have leaned and understood the reasons of those failures.

 


My 10 top tips for entrepreneurs looking for venture capital

A few years back, a start-up I co-founded decided to go out and look for external investment in order to fund the growth of the business.

As Marketing Director, one of my tasks was to act as lead and main contact for this search. The company was lucky enough to have another co-founder and CEO experienced in the process, having successfully secured venture capital funding twice in the past for other start-ups she founded.

Securing external funding for a company is not an easy task: it’s time consuming and calls for many different skills: planning, strategy, marketing, presentation, finance, negotiation skills, and more. During our search, I developed a good understanding of the process and have learned a lot. I would share with you the “secret” to raising venture capital, but there is none! A combination of various skills and timing is what it takes.

I have decided to put together a list of 10 top tips I have learned that I hope will help you when you are looking for venture capital. Here are the first 3, and I will be publishing the remainings in future posts.

Please don’t hesitate to share your thoughts in the comments. I’m very keen to exchange and learn with you!

 

1. Do your homework first

There are various types of investment for a business, the main ones are:
- “love money”: your friends and family;
- business angels: wealthy individuals who tend to invest in very early stage ventures;
- Venture Capital funds (VC): generally funds investing early in small, early stage deals;
- Private Equity funds (PE): bigger funds that focus later stage deals, hedge and buyouts.

I won’t discuss the benefits and specificity of each type of investors (note to myself: would be a good idea for a future post!), but you need to understand that each type of investor focuses on different deals; and you need to find the ones that corresponds the most to your situation and what they can bring you. There is some overlap between those types of investors, so don’t discard a type too easily, but know your main targets.

Most investors also tend to focus on certain industries and sectors that they understand and have experience in, and they also tend to focus on deals with a minimum value and companies at specific stages of their life cycle. A minimum of research on the internet will tell you what these exactly are. Once again, even if you think that you don’t exactly fit their criteria doesn’t mean that you should not contact them at all, but you need to be aware of what these are.

According to your country, you will find plenty of online and offline resources that will help you identify investors and contact them: direct internet search, look through industry magazines to see which companies got funding from whom, industry bodies (your industry or the VC industry like the BVCA in the UK), Angel Investor networks (there are many like the Angel Investment Network in the UK or Angel List in the US…) and more.

Investment brokers can also help you look for investors, they will obviously cost you (in cash, shares or a mix of both) but their extended network, expertise and knowledge of the investment market can make them a good option too.

2. Don’t just turn up with “a great idea”

Don’t just contact an investor with “an idea” (with the exception of “love money” maybe). Ideas are great and a lot of people have many good ones, but ideas are not worth anything unless they are implemented!

Investors will not back you up because they like you and think you have a good idea, they will invest because you show them that you have the capacity to act on your idea, implement it successfully and you can make some money!

When looking for an investor, have a business running, even if on a shoe string. You will show them that you are motivated, can implement, have put your own money on the line already (hence that you really believe in your idea and have staked your own cash on it) and have clients to prove that your business idea works.

About ideas, you don’t also need to have a new and innovative idea to start a business and get funding; you just need to prove that you can execute on your idea and make it profitable enough.

3. Keep your first presentation SHORT

When making initial contact, keep it short. Investors receive hundreds of investment opportunities a day, shortlist few of them for further investigation, and end up investing in even less. If your first e-mail to them is a 100-page long business plan, they won’t even read it!

My advice: a short e-mail with a quick introduction of the opportunity, saying in a few lines what your business does, at what stage you are at, the size of the market you’re in and the opportunity for the investor.

To this e-mail, join a short Word document (1 page max!) or Power Point presentation (no more than 10 slides with the following info:
- what does your company do
- what is the opportunity in the market
- what has the company achieved to date
- a short bio of the management in place
- why you need the money and how much

Include numbers to back up your arguments, but do not get into too many details. This is a first contact to pick the interest of the investors and get them to ask for more information or secure an initial meeting with them (phone or face to face) to present your opportunity in more detail.
Let me know your thoughts and I’ll be back in a few days with more tips I have learned about looking for VC funding.

The story of Dropbox

Drew Houston, Founder of Dropbox

Drew Houston, Founder of Dropbox. Click on the cover to access Forbes' article

I’m not sure if anyone of you is using Dropbox, but if you don’t, give it a shot. I do use it, well, daily, but without even thinking about it!

It’s a great system to automatically back up and synchronise any file online, from – and to – several devices. And it’s free for up to 8Gb of storage (96% of their users!). I love it!

Forbes actually just released a brilliant article about the company: Dropbox: The Inside Story of Tech’s Hottest Startup

Well worth a read, it’s a brilliant company founded by a very driven and talented entrepreneur; who is also determined to grow his own company as he refused a multi-million dollar buyout offer from Apple!

What I love about Dropbox is that it seems like such an obvious and simple idea, yet it’s a powerful tool, that works wonderfully and seamlessly. Too many tech companies nowadays try to have too many features and their product then becomes cluttered, clunky and not user friendly. With, it’s the opposite, it does something simple (in appearance, I’m not talking about the technology behind!), but does it perfectly, in a very streamlined way!

I think that is something so key in business: you don’t need to do something complex, you can do something simple and you will succeed if you make sure that you are the best at doing it; and that you solve an actual problem.

The article also asks a great question though: can Dropbox survive the arrival of iCloud and the probable arrival of a competing product from Google? Will they shine or be the next MySpace? Any thoughts?

Let my people go surfing: the education of a reluctant businessman

Let my People Go Surfing, the education of a reluctant businessmanOne of the best way to start a company is to find something you are be passionate about and turn it into a business. Yvon Chouinard, founder of Patagonia, did just that and more, as he created a company that is a phenomenal success not just in terms of sales, but also an example in sustainability and corporate responsibility.

“Let my people go surfing” is definitely one of the best business books I have ever read. It’s a mix between an autobiography, a business book and – as Jared Diamond (winner of the 1998 Pulitzer Prize) described it - a blueprint for hope.

This book will tell you everything you need to know about Patagonia: how it was started and grew, its philosophy and what makes it so different and so great. Patagonia is a company with a coherent philosophy built by people willing to take action to act for a better world. Chouinard’s slowly grew a global business based on:

- innovation (Patagonia created some of the most innovative climbing gear in the world)
- total commitment to product quality
- full assessment and reduction of the environmental impact at every stage of manufacture
- concern for his employees and those of his suppliers.

All of these points are summarised in the company’s mission statement: “Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.”

“Let my people go surfing” is all about authenticity and values in business, and every business school student or entrepreneur should be made to read it.

Give this book a try, I promise that you won’t regret it!

Make some money by sharing your bathroom?

An interesting concept from new US start up CLOO: share your loos with strangers (or quasi strangers)!

It’s simple, just download the Cloo app on your iphone, and start sharing access to your loo with your social networking friends, and the friends of your friends, and everytime someone wants to use your loo, they pay you a small fee. The company is also planning to attract sponsorship from toilet paper companies!

I have to admit that I find the project a bit… quirky(that’s the best word I can find)?. I can’t think of many people I know who would be keen to participate by sharing their loos or going to a stranger’s place to relieve their bladders!

In short, I find the idea quite amusing, but wouldn’t use it and even less invest my money in a start up that I believe will be flushed away fairly quickly!

 

 

 

CLOO’ from Hillary Young on Vimeo.

Let’s start!

Welcome to my new blog.

I will be using this blog like a notebook to write reflexions and generate discussions around topics of interest to me such as marketing, communication, innovation, business, entrepreneurship but it will no doubt also regularly feature articles on various other topics.

Through this blog, I aim to share and debate, so I would really invite you to participate to this process by leaving comments.

If you have any questions or comments, feel free to e-mail me or send me a message via twitter or linkedin.

I look forward to sharing many discussions with you through this blog.

Vincent